Privacy Policy
Your privacy matters to us at SilverstoneHollow
Information We Collect
When you contact us for corporate flower arrangements or gift services, we collect information you voluntarily provide. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United States.
Information Sharing and Disclosure
SilverstoneHollow respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and deploy suitable technical and administrative controls to safeguard it. This involves safe data storage, encrypted communications, and restricted access to personal information within our company.
Secure Storage
Your personal data is kept in protected systems with access restrictions and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to secure information as it moves between your device and our infrastructure.
Limited Access
Access to customer data is restricted to staff who require it to deliver services.
Although robust security measures are in place, no online transmission is completely risk-free. We continually revise our security practices to guard against emerging threats.
Your Privacy Rights
You hold significant rights over your personal data. In line with applicable laws, you may be entitled to view, correct, erase, or limit how your information is used.
To exercise them, reach out using the contact details at the end of this policy. We will reply within a reasonable period as dictated by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention times vary by data type and the purpose of collection.
Typical Retention Periods:
- Customer contact and order details: about three years after your last service contact
- Payment records: around seven years to satisfy tax and accounting needs
- Website analytics data: roughly two years and two months for service improvement analysis
- Marketing preferences: until you unsubscribe or approximately two years of inactivity
Cookies and Website Tracking
We utilize cookies and comparable technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies store your preferences and let us assess site performance.
You can manage cookie preferences via your browser settings. Note that turning off certain cookies could impact how the site functions. For more details on how we handle cookies, please consult our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy covers only SilverstoneHollow and our site. We are not accountable for the privacy practices of those outside sites.
We encourage you to review the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, services, or legal obligations. When substantial updates occur, we will refresh the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your personal information.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please get in touch.
Contact Us About Privacy
SilverstoneHollow Privacy Team
5th Avenue Florist, Chelsea, New York
New York, United States 10001
Email: info@silverstonehollow.bond
Phone: +1 212-555-0123
For privacy-related inquiries, please put "Privacy Request" in the subject line and supply as much detail as possible about your request. We strive to respond to all privacy requests within seven business days.